- Face recognition
- Conversational chatbots
- Artificial intelligence
- Streamlining online MICE bookings
- Curated venue network for rapid bookings
Read more from Tnooz here.
Five stories a week curated exclusively for the eTourism Community.
Read more from Tnooz here.
Chute, a user-generated content platform for travel brands and destinations, has launched Destination Concierge.™ The bot platform is intended to enable destinations to provide personalized recommendations and information to travelers.
The pilot program launches with NYC & Company to reach over a billion users through Facebook Messenger.
Chute’s clients include Travel Nevada, Universal Studios, SeaWorld, Pure Michigan, Norwegian Cruise Lines, and San Francisco Travel.
Some predict that chatbots will replace both search engines and social networking.
Already, Computerworld advisor Larry Alton says chatbots and dynamic pricing are two key ways that A.I. is impacting the travel industry right now. This is borne out by the flurry of movement around partners and rivals Skyscanner, Cheapflights, Momondo, Kayak, Expedia, Travelocity, Hotels.com, Booking.com, Trivago, TripAdvisor, Airbnb, Google, Facebook, and others. Read more here.
Things are moving fast.
Last month, Expedia added a chatbot booking facility via Skype “so travelers can book trips and manage complex travel arrangements without needing the support of Expedia customer service agents,” said Vice President of Global Product David Fleischman, according to Digital Trends. And since November, a traveler can simply say “Alexa, launch Expedia. Get my flight details. Reserve a car.” In June 2016, Expedia revealed a chatbot for Facebook Messenger geared toward helping travelers to narrow down hotel options within a destination.
Catch up with the latest innovations and trends at eTourism LABS in March, where Expedia Media Solutions is presenting.
To read a bots viewpoint by Scott Crawford, vice president of product management at Expedia, as published 1/4/2017 in Tnooz, click here.
You’re going to need a brand personality. Poncho is a hot (and opinionated) weather bot and Miss Piggy chats about life, love and fashion on Facebook’s Messenger with her own following of 1.2 million.
Business Insider reports approximately 65 percent of smartphone users worldwide have used a messaging app to talk to a company. Chatbots promise a convenient, one-to-one conversation that consumers expect to be more fun, interactive, and useful than browsing a website or listening to muzak on hold for customer service.
We’re excited to get the latest at #eTS16. Brian Matson, Senior Director of Strategy & Education, TwoSix Digital is presenting his session on:
What are your considerations if you’re thinking of investing in a bot? Read more here.