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Weekly stories curated exclusively for digital tourism marketers

ASMR: The Sounds of VisitLEX, ‘Horse Capital of the World’

April 22, 2019 by Laurie Jo Miller Farr Leave a Comment

“We’ve dipped our hooves into the popular phenomenon known as ASMR and we’ve done it in a fun and unique way that only the ‘horse capital of the world’ could pull off,” writes VisitLEX.

Autonomous sensory meridian response (ASMR) is an experience—for some people—characterized by a static-like or tingling sensation on the skin that typically begins on the scalp and moves down the back of the neck and upper spine. 

Listen to Hank enjoy his carrot, apple, and peppermints for two whole minutes. “Experience the sights and sounds of Lexington, Kentucky, the horse capital of the world,” whispers a voice at the end.

Will this video give you the tingles? Check it out here.

Behind-the-scenes photos: https://www.dropbox.com/sh/k4wnkej4q7d7ot9/AAAs8jTSIbRnCTClbE1w7yJma?dl=0

Related posts: “A Horse Walks Into a Bar…” and “Horses Are the Photographers…”

Filed Under: Advertising, Case Studies, DMOs, Inspiration Corner, Tourism campaigns, Video Tagged With: ASMR, Gathan Borden, VisitLex

‘A Horse Walks into a Bar…’ Says VisitLEX

March 11, 2019 by Laurie Jo Miller Farr Leave a Comment

It’s no surprise that we’re big fans of VisitLEX and the imaginative creative Gathan Borden produces with his agency partner team at Cornett.

They’ve done it again.

With Kentucky thoroughbreds and bourbon as pillars of the destination, the latest inspiration is a combination of the two, plus humor.

Be sure to read on for behind-the-scenes outtakes of Hank (a.k.a. Frank) the horse and budget/production comments from Gathan.

First, watch the latest video shorts here.

Gathan Borden
Gathan D. Borden, VP Marketing at VisitLEX

Q: How did this creative idea of horse jokes come about?

A: Lexington is the Horse Capital of the World and we’re in the heart of bourbon country (we consider ourselves ‘The Best Place in America to Grab a Drink’). So when our creative agency, Cornett, sent over a viral video of a horse busting into a bar in France (no, really check it out here), we got inspired and started brainstorming on how we could recreate something similar that would increase brand engagement and buzz leading up to our Spring campaign. We thought it was only natural to show what happens when a horse walks into a bourbon bar in Lexington, Kentucky, bringing this classic joke to life as only Lexington can.

Q: The “jokes” are brought to life in super snackable videos of 13-22 seconds. What is the distribution and how is engagement?

A: The series is being distributed over the course of a week through our social media channels, @visitlex, on Instagram, Twitter and Facebook. To date, the videos have garnered more than 18,000 views and 3,660 engagements. We’ve seen a lot of bourbon glass emojis in the comments!

Q: Were these brief clips shot in one location a fairly affordable approach? What was the approximate budget for this production?

A: We had about $10,000 to pull this off, so the entire series was shot at Elkhorn Tavern, a local Lexington bar. The star of the series is Hank (also known as “Frank”) a horse from the Kentucky Horse Park. Both Elkhorn Tavern and the Kentucky Horse Park were happy to help free of charge. As the city’s CVB, we promote the best of Lexington, so when it comes to a project like this, locals and local businesses are always willing to contribute.

Q: Any production tips to share? Any surprises?

A: Well when you work with animals, you never know what’s going to happen. That was the biggest question mark, so we knew the rest of the production needed to be tight and well-planned—we mapped out every shot beforehand so that we could maximize our time with the horse without wearing him out. We were prepared to handle the possibility of Hank, uh…relieving himself in the bar, but fortunately, he hit all his marks perfectly and no messes were made.

—> Click for a behind-the-scenes photo gallery:

VisitLEX video production

Want to see more? Here are two links for more video content filmed by horses wearing GoPros and insights for DMOs from Gathan.

Filed Under: eTourism Summit Tagged With: Cornett, Gathan Borden, Kentucky, VisitLex

Crystal Ball Gazing Q&A with Gathan Borden, VisitLEX

January 7, 2019 by Laurie Jo Miller Farr 1 Comment

Gathan Borden
Gathan D. Borden, VP Marketing at VisitLEX

We wanted to know from members of the eTourism Summit Advisory Board, what keeps you up at night? That…plus a few other things about what may be in store for DMOs into 2019 and beyond.

Gathan Borden has pulled off some forward-looking feats in the name of creating great digital content—like strapping GoPro cameras onto the heads of multi-million dollar thoroughbreds for an ad campaign filmed by the horses. So, we started our Q&A thought leaders series with Gathan, VP Marketing at VisitLEX.



Thought Leaders See Tomorrow

Q: Digitally-speaking, what keeps you up at night? 
Because consumers are becoming more and more savvy on how the digital media landscape works, and can spot advertising coming from a mile away, I spend most of time thinking about how we can be more original, intentional and specific with our marketing efforts so that we maintain our relevancy.

Q: What will the successful DMO model look like in five years? What are its main differences to the current model? 
The success of a DMO five years from now will be judged more on economic impact and economic development they help spur within the city. Currently, most DMOs are judged on hotel occupancy, which is fair because that is the primary source of funding for most DMOs. But just as marketing, sales and services positions within DMOs are becoming blurred, so is the role of the overall DMO as a city organization. Successful DMOs in the future will be the ones who are working together with other community organizations to improve the overall appeal and development of the destination, versus just focusing on heads in beds.

City Hall, San Francisco

Q: Where will DMOs be able to add value? And especially, how can we create trust and deliver on it? 
When describing to people outside of our industry what I do, and what a DMO is, I normally tell them that each city usually has three main entities: Mayor’s Office, Chamber of Commerce and a tourism office. Of the three entities, the tourism office is normally the one not funded by local tax dollars, thus they have more leniency when it comes to marketing the destination. DMOs will be able to add value in terms of destination perception and research studies, creative assets like b-roll and photography that can be used by all community groups, and a mission of reaching people that the other two entities will never go after. The trust and deliverables of that come through maintaining strong relationships with those two entities as well as other community organizations and being transparent in strategies and tactics that are designed to share the destination story in order to bring in visitors that in turn results in a better quality of life for residents.

Wendy's

Q: Outside of travel, which marketing work impresses you and are there lessons that can be applied to tourism marketing? 
The marketing work that impresses me comes from QSR restaurants like Arby’s, Burger King and Wendy’s. Each one of these brands has been able to infuse themselves, including their product offerings, into regular conversations amongst consumers. They each have created a strong brand presence across multiple marketing platforms while maintaining this very personable quality that makes you feel like you know them. The Arby’s “we have the meats” is one of my favorite taglines and voiceovers, and their new spots with “Head of Sandwiches” are really personable and funny. They each have also been able to capitalize on current affairs and tie those into marketing campaigns creating large amounts of buzz, like Burger King’s experiment with net neutrality – which is one of my all-time favorites. And nobody can hold a candle to Wendy’s social media team!

crystal ball

Q: Crystal ball: What will the digital travel marketing landscape look like five years from now? 
Five years from now, the digital marketing landscape for travel will be more saturated, and I think that travel brands will need to be in a position where they have more ownership of their content, platforms, and audiences. With issues like data breaches becoming more common, more and more consumers are becoming less trustworthy of digital applications. I also believe that consumers will be paying more attention to niche platforms that speak directly to them and have one specific feature versus the mass platforms of Facebook and Twitter. 

Q: How can data drive better creative? 
One of my mantras is, “allow the data to make your decisions transparent.” Which means, as marketers, we have to be part-scientist and part-creative. You should not be creating anything, whether that is content for your blog, creative for print ads or even collateral for visitors without having data to back up your decisions. Understanding the customer and their path to purchase or their path to experience is critical to be a successful marketer.

Filed Under: DMOs, eTourism Summit, Guest Post, Inspiration Corner, Marketing, Who You Know Tagged With: Gathan Borden, Gathan D. Borden, VisitLex

Horses Are the Photographers in Stunning New Tourism Ads for VisitLex

July 11, 2017 by Laurie Jo Miller Farr Leave a Comment

Lexington, Kentucky — You think of thoroughbred horse farms and beautiful countryside, right? Even better than admiring the horses, how about seeing Lexington from the horse’s point of view? Read below for the back story from Gathan Borden at VisitLex and watch the clips (including a behind-the-scenes video) for the best creative you’ve seen lately. Enjoy! 

Thank you to Gathan Borden, VP Marketing at VisitLex for this fascinating Q&A with The Travel Vertical:  
 
1. Where did the idea of using GoPro on the horses come from? I am an idea guy, and luckily for us, our agency is really an extension of our work, and they are great at ideas/brainstorming and taking those ideas and helping us build them out. The concept of touring a working thoroughbred farm is new. Most of the fan base in thoroughbred racing is older, and in order to appeal to a younger generation, these horse farms are now opening their doors for the casual racing fan to see what goes on beyond seeing the horses race. We have been working hard to craft the story of Lexington by peeling back the layers of our destination to give potential travelers a first-person point of view of what it’s like here. We know that people have seen horses and their foals frolicking, and that type of video footage is always met with a smile. We also just launched a  360-Degree horse video that puts people into horse-related environments as a tourist. And then we thought about taking it one step further, and putting the visitor inside the fences to see what horses and their foals actually see and do. We thought that viewpoint would be something that no one has ever seen before, and would be a huge motivating factor in inspiring someone to come visit us. The initial idea was actually a joke from our brainstorming sessions, but then we thought that we probably could pull it off. We felt this idea would be a great way to inspire the younger traveler.
2. What’s the strategy behind the extra short clips? Tourism as a whole is now all about personalized and hand-crafted experiences, and you can’t get much more personal than a foal in your face!!! We produced the behind-the-scenes video so that people can see how it all came together, and to understand that no animals were hurt in the process of this…matter of fact, they were very willing participants. From all of the b-roll footage, we created 4 short videos of ads filmed by horses, all carrying a different message and showcasing a different point of view. Our strategy is to use these videos to build the awareness of Lexington as a fun travel destination, and to also showcase what a thoroughbred farm actually looks like, because they are all different. At the end of the day, we love horses, we love Lexington and we don’t take ourselves to seriously. Instead of us as the CVB selling you on our destination, we decided to bring in someone else who has a better viewpoint and can show you things that even we haven’t seen before. And the video titled “They Grow Up So Fast”, the foal was actually filmed by the mother!
We have more video ideas planned…BUT I cannot give away all the good stuff coming!
3. Was the editing process a major one? (The result is sooo smooth.) I think that with all the new technology of VR and our mobile devices, that we have forgotten just how good GoPro cameras are. The stabilizer we used made the editing process relatively simple, and we wanted the footage to be as raw as possible because we want to keep its authenticity. There were some scenes that were too shaky, but for the most part editing was easy. The strap that we found was actually meant for a dog, and it turned out to be a perfect fit for a horse! The hard part is getting a horse to be still while surrounded by equipment and handlers…keep in mind, these are million dollar horses!
4. How long did the project take from ideation to completion? We had been talking about this idea, along with some other big ideas for months…but this one seemed too cool to pass up. We are fortunate enough that we have some very open-minded horse farm owners who are committed to Lexington tourism, and are offering a great service to our visitors. We pitched the idea to Mill Ridge Farm, and their owners were all over it! Most foals are born in February, so we had to wait until the weather turned for us to get out there. Mill Ridge Farm allowed us to come on the grounds as much as we wanted to scope out where we wanted to film and then allow us to test which camera mounts would work best. It was about a 3-month process once we got the approval.
5. What details can you share about budget, both production and distribution? We spent $8,000 to create 5 videos, which includes the behind-the-scenes video and the 4 clips. And then we spent $5,000 promoting them on Facebook.

Filed Under: Case Studies, eTourism Summit, Inspiration Corner, Marketing, Tourism campaigns, Video Tagged With: Gathan Borden, VisitLex

Highlights from the 2016 eTourism Summit Agenda

July 18, 2016 by Laurie Jo Miller Farr Leave a Comment

Introducing the Ultra-Short Video Portfolio…For Attention Spans Shorter Than That of a Goldfish

When Lexington, KY decided to go all-in with video marketing this year they commissioned 100 videos to be produced: 84 of them were under 15 seconds and 16 were under 30 seconds.  Presenter: Gathan Borden, VP Marketing, VisitLex.com.

Looking forward to seeing you in San Francisco in October for the 17th Annual eTourism Summit. See the provisional agenda here. Registration is open, click here.

Filed Under: eTourism Summit, Video Tagged With: Gathan Borden, Visit Lexington

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