Nice one, #flymsy — That’s New Orleans in IATA airport code.
J.D. Power has released its 2021 North America Airport Satisfaction Study. Now in its 16th year, the latest survey was conducted among 13,000 U.S. and Canadian travelers during the *pandemic* period, August 2020 through July 2021.
The survey analyzed mega-sized airports (33 million or more passengers per year) and large airports (10 to 32.9 million passengers per year). Medium-sized airports were not included due to low passenger volumes affected by Covid-19. The survey was based on six key factors of passenger satisfaction:
- terminal facilities
- airport arrival/departure
- baggage claim
- security check
- check-in/baggage check
- food, beverage, retail
Mega and large airports with scores out of 1,000
- Louis Armstrong New Orleans International Airport (844)
- Tampa International Airport (843)
- Raleigh-Durham International Airport (841)
- Dallas Love Field Airport (829)
- Miami International Airport (828)
- Salt Lake City International Airport (826)
- John F. Kennedy International Airport (817)
- Minneapolis-Saint Paul International Airport (815)
- Orlando International Airport (812)
- Phoenix Sky Harbor International Airport (808)
- McCarran International Airport (806)
- Dallas/Fort Worth International Airport (805)
- George Bush Intercontinental Airport (801)
- Detroit Metropolitan Wayne County Airport (798)
- Hartsfield Jackson Atlanta International Airport (798)
- Charlotte Douglas International Airport (796)
- San Francisco International Airport (796)
- Denver International Airport (793)
- Fort Lauderdale-Hollywood International Airport (793)
- Los Angeles International Airport (792)
- Newark Liberty International Airport (792)
- Seattle-Tacoma International Airport (789)
- Boston Logan International Airport (784)
- Toronto Pearson International Airport (780)
- O’Hare International Airport (772)
Does your airport user experience hinder or help the destination?
